Frequently asked questions

Each magazine page shows its level on the CEFR scale. For French, Bien-dire Initial (A1–B1) is for beginners and improvers and Bien-dire (B1–C2) for intermediate to advanced learners. Punto y Coma (Spanish) and Tutto italiano (Italian) are B1–C2. Each Eli Magazine page displays its grade, key stage and CEFR level.

Not sure of your level? See our guide to the language levels, or call or email us for advice.

Yes – each magazine page has sample pages (click the cover to enlarge them) and, for the audio magazines, an extract of the audio.

Print + Audio CD: the printed magazine and its CD are posted to you. Print + MP3: the printed magazine is posted to you, and the audio is a download. Digital: nothing is posted – you receive the magazine as a digital edition with its MP3 audio, so there is no postage.

Bien-dire, Bien-dire Initial, Punto y Coma and Tutto italiano are published every two months – six issues a year. Eli magazines for schools have five issues in the school year.

For audio magazine subscriptions you will start with the current issue unless you are close to the cut-off point for that issue in which case you will start with the next issue. If you live in the UK you should receive your first issue within a week; If you live in North America or the rest of the world you should receive your first issue within 10-21 days of ordering. You will receive subsequent issues at about the same time very two months from there.

Postage depends on where you live and is shown in the Postage section of each magazine’s page; it is added at checkout. There is no postage on digital subscriptions.

Yes, we deliver worldwide. Prices are in pounds for the UK and the rest of the world, and in US dollars for the US and Canada – use the switch at the top of every page to change. Outside the UK, local import taxes may apply.

If you haven’t received an issue from 21 days of its publication date, please let us know and we’ll look into it straight away.

Call or email us with your old and new addresses, ideally a few weeks before your next issue is due.

Payment methods include cards (Visa, Mastercard and Amex), Apple Pay, Google Pay, PayPal and Revolut Pay. Schools can pay by card or by invoice.

No. Subscriptions are paid in advance for one or two years and end after your last issue. Before then, we’ll invite you to renew.

Yes, gift subscriptions are offered – you can specify a different shipping address for the recipient from your billing address. A gift message can be added in the feedback form on the order confirmation page, or email it to us quoting your order number.

We think you’ll find our magazines the best way to keep up or improve your language. But if a magazine is not for you, for any reason at all, we’ll refund the entire cost of your subscription and you can keep your first issue – all we ask is that you let us know within two months of receiving it.

Yes. Besides our guarantee, you have a legal right to cancel – see our terms and conditions. To cancel, call or email us.

Yes – call or email us for a quote and we can invoice your school against a purchase order number. See our Teacher’s page.

Back issues are available to subscribers while stocks last. We let subscribers know about them in our newsletter – or ask us about a particular issue.

Yes – Michel Thomas courses, Habla con Eñe Spanish courses and readers, and the Bien-dire Essentials audio guides. See Other products.