Please read these terms before you order. By ordering from us you agree to them. They do not affect your statutory rights as a consumer.
1. About us
This website is run by Languages Direct Ltd, a company registered in England and Wales (company number 06615930), VAT number 102750358. Our address is PO Box 1241, Bristol, BS39 5SY, United Kingdom. You can contact us by email at support@languages-direct.com or by phone on 0800 141 2210 (UK Freephone), +44 117 927 2236 (from outside the UK) or 1-866-467-4946 (toll free from the US and Canada).
2. Your order
When you place an order, you are offering to buy the subscription or product for the price shown, subject to these terms. We will email you to confirm that we have received your order; the contract between us is formed when we email you to confirm that we have accepted it (our order confirmation). If we cannot accept your order – for example because an item is out of stock or a price was shown in error – we will tell you and will not charge you, or will refund you in full.
For a new subscription we then check your start issue and confirm it to you by email.
3. Prices and postage
Prices are shown in pounds sterling for the UK and the rest of the world, and in US dollars for the US and Canada, and include VAT where it applies. Postage for printed magazines is either included in the price, as the magazine’s page says, or added according to the delivery address and shown before you pay. There is no postage on digital subscriptions.
Outside the UK, your card issuer may charge a currency conversion fee, and you are responsible for any local import duties or taxes.
If we have shown a wrong price, we will contact you before accepting your order and you may cancel it. A price change after you have paid does not affect a subscription you have already paid for.
4. Payment
You pay in full when you order. Payments are taken securely by our payment provider, Stripe, by card and by the other payment methods shown at checkout; we never see or store your full card details. You can also order by phone.
5. Subscriptions
- A subscription is for a set number of issues (for example six issues for one year of a magazine published every two months), paid in advance. It ends after the last of those issues has been sent.
- Your subscription normally starts with the next issue to be published after we accept your order. We confirm your start issue by email.
- Your subscription is counted in issues, not months, so a late issue never shortens it.
- Subscriptions do not renew automatically. Before your subscription ends we will invite you to renew.
- If a magazine is published less often, or stops, we will tell you and refund you for any issues you have paid for but will not receive.
6. Digital editions and audio downloads
Digital editions and MP3 audio are for your own personal use. You may not copy, share or resell them, or make them available to others. For schools, multi-user licences are available where shown.
We email you a link to download each issue of an MP3 or digital subscription. For a digital course we email you an access code and instructions, normally within a day.
7. Delivery
We post to most countries; checkout shows where we can deliver. Delivery times are estimates. If an issue or product has not arrived, please tell us and we will look into it and, where it has been lost, send a replacement or refund you. Products you buy from us are our responsibility until they are delivered to you.
8. Your right to cancel
If you are a consumer, you have a legal right to change your mind and cancel your order within 14 days, without giving a reason:
- Subscriptions to printed magazines: within 14 days of the day you receive your first issue.
- Products such as books and courses: within 14 days of the day you receive them.
- Digital editions, MP3 audio and online courses: within 14 days of your order.
To cancel, tell us by email, phone or post (see section 1). You can use the cancellation form at the end of these terms, but you do not have to. We will refund you, including the standard postage you paid, within 14 days of being told – or, where you need to return items, within 14 days of receiving them back (or proof that you have sent them). We will refund you using the payment method you paid with. Unless the items are faulty, you pay the cost of returning them.
9. Our money-back guarantee
In addition to your legal rights: if a magazine is not for you, for any reason at all, we will refund the entire cost of your subscription on a no-questions-asked basis and you can keep your first issue. All we ask is that you let us know within two months of receiving your first issue.
10. Faulty or damaged items
If something arrives damaged or faulty, or is not what you ordered, please contact us. We will replace it or refund you, and pay the cost of returning it. Your rights under the Consumer Rights Act 2015 are not affected.
11. Back issues and other products
Back issues and other products are offered while stocks last. If an item turns out to be unavailable after you have ordered, we will tell you and refund you for it.
12. Schools and businesses
If you order for a school, college, university or business, sections 8 and 9 do not apply, but we will always try to help if there is a problem with your order.
If you would like to pay by invoice, please contact us before you order.
13. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, for business losses, or for delays or failures caused by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
14. Our website
The content of this website – text, images, design and audio – belongs to us or to the publishers we work with and may not be copied without permission, except for your own personal use. Magazine titles and other trade marks belong to their owners. We try to keep the website accurate and available, but cannot guarantee that it will always be so. Links to other websites are for your convenience; we are not responsible for their content.
15. Your personal information
We use your personal information only as set out in our privacy policy.
16. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are those shown on this website when you place it.
17. Law
These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, or – if you live in Scotland or Northern Ireland – in the courts there.
Cancellation form
Complete and send this form only if you wish to cancel your order. To: Languages Direct Ltd, PO Box 1241, Bristol, BS39 5SY, United Kingdom, support@languages-direct.com.
I hereby give notice that I cancel my contract for the following goods or services: [order number and description]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Signature (only if this form is sent on paper): [signature]. Date: [date].
Last updated: 13 October 2026.
